GOOD TO KNOW
Cleaning FAQs
Answers to common questions about your cleaning service.
What services do you offer?
We offer a range of cleaning services for commercial and residential properties, including general cleaning, spring cleaning, window cleaning, carpet steam cleaning, after-construction cleaning, and any other cleaning services you request.
Will I get the same cleaners each service?
Yes.
We always assign the same cleaners to each house or site. Only when there are occasions such as public holidays, illnesses, emergencies, or travel/holidays, might the cleaners be different.
Can I have the same day and same time for regular cleaning services?
Yes.
Our cleaning team will come at the agreed time on the same days for weekly/fortnightly customers. However, we cannot guarantee the same days and times for once-a-month customers.
Do the cleaners have police checks?
Yes.
They are all ID checked, police-checked, and reference checked.
Do you supply the cleaning products and equipment?
Yes.
All of our cleaners come fully equipped with their own cleaning supplies and equipment. However, if you’d prefer us to use specific products or equipment, feel free to leave them out for the cleaners.
What if something is damaged during a service?
Don’t worry. We are fully insured.
Do I need to be there when you clean?
This is entirely up to you – you can be there during the service, let the cleaner in and leave, or even not be there at all. You are welcome to provide access to your cleaners by a key or lockbox. Please note that our cleaners generally work most efficiently when the house is empty of people and pets.
What if I am not happy with the cleaning service?
We appreciate all feedback, whether positive or negative. If you are not satisfied with your service, please contact our office with details about the issue and include any relevant photos. We will arrange a re-clean within 2-4 days of the initial service for any missed or unsatisfactory areas, and/or offer an appropriate discount if necessary.
Can I change my cleaners?
Great care is taken to allocate a cleaner suited to your needs. In the unlikely event that you are not happy with your service, all it will take is a phone call to our office.
Do you clean under furniture?
Yes.
We not only clean visible areas but also invisible areas such as under the beds or sofas.
Can I postpone my clean while I am away?
Yes.
All we ask is that you give us prior notice – at least 24 hours – so you do not incur any cancellation fees.
What if I don’t have parking available for the cleaners?
Please note that we require parking to be provided for our cleaning teams. If you live in the city or in an area where parking is difficult, please let us know in advance. Any parking fees incurred will be added on top of the cleaning fees.