Cleaning FAQs

Regular office cleaning with YES Cleaning starts from $90 + GST per session, at a fixed price per session.

Your price depends on the size of the space, the agreed tasks, how often we visit and access arrangements. You receive a written cleaning plan and a fixed price per session after a free on-site visit, before anything is booked.

Each visit covers workstations, meeting rooms, reception, kitchens and bathrooms, with vacuuming and mopping floors, bin collection and fingerprint removal from glass.

Extra areas or tasks can be added to your cleaning plan. Carpet steam cleaning, window cleaning and machine floor scrubbing are quoted separately.

We clean daily, several times a week, weekly or fortnightly. The minimum for a regular plan is one visit every two weeks.

Yes. Visits can be during business hours, after close or overnight, and weekend visits are available. Most offices are cleaned after hours, planned around your trading hours and building access rules.

We discuss keys, alarms and access with you before the first visit, and the agreed access arrangements are set out in your quote.

Yes. Every cleaner who enters your workplace is police checked and fully trained, and a Working with Children Check is held where required.

YES Cleaning carries $20 million public liability insurance.

No. Regular office and commercial cleaning with YES Cleaning has no lock-in contract.

Call 03 9088 3088, email [email protected] or send a quote request through our website with your floor area and preferred schedule.

We visit your premises for a free on-site assessment, usually arranged within a week, then send a written cleaning plan and a fixed price per session.

Yes. We assign the same cleaners to each site. They may change only on occasions such as public holidays, illness, emergencies or leave.

Yes. Our cleaners bring the cleaning supplies and equipment for the agreed work. Restocking consumables can be included in your agreed scope.

We clean offices, medical clinics, childcare centres, schools, gyms and sports centres, restaurants, cafés and bars, retail shops, warehouses and strata common areas.

YES Cleaning services all of Melbourne from 8 Sutherland St, Melbourne VIC 3000. Our eastern suburbs team, based at 12 Norway Ave, Blackburn VIC 3130, covers Blackburn, Box Hill, Doncaster, Mount Waverley, Glen Waverley and nearby suburbs.

Either party can end the service with two weeks’ notice. There is no lock-in contract.

We send one invoice a month for regular cleaning. Payment is due within 14 days of the invoice.

Tell us which area was missed or unsatisfactory and we will re-clean that area within 2–4 days.

Public holiday visits are arranged to suit each client. We agree the arrangement with you based on what your workplace needs.

We visit your premises for a free on-site assessment within one week of your enquiry.

We offer a range of cleaning services for commercial and residential properties, including general cleaning, spring cleaning, window cleaning, carpet steam cleaning, after-construction cleaning, and any other cleaning services you request.

Yes.

We always assign the same cleaners to each house or site. Only when there are occasions such as public holidays, illnesses, emergencies, or travel/holidays, might the cleaners be different.

Yes.

Our cleaning team will come at the agreed time on the same days for weekly/fortnightly customers. However, we cannot guarantee the same days and times for once-a-month customers.

Yes.

They are all ID checked, police-checked, and reference checked.

Yes.

All of our cleaners come fully equipped with their own cleaning supplies and equipment. However, if you’d prefer us to use specific products or equipment, feel free to leave them out for the cleaners.

Don’t worry. We are fully insured.

This is entirely up to you – you can be there during the service, let the cleaner in and leave, or even not be there at all. You are welcome to provide access to your cleaners by a key or lockbox. Please note that our cleaners generally work most efficiently when the house is empty of people and pets.

We appreciate all feedback, whether positive or negative. If you are not satisfied with your service, please contact our office with details about the issue and include any relevant photos. We will arrange a re-clean within 2-4 days of the initial service for any missed or unsatisfactory areas, and/or offer an appropriate discount if necessary.

Great care is taken to allocate a cleaner suited to your needs. In the unlikely event that you are not happy with your service, all it will take is a phone call to our office.

Yes.

We not only clean visible areas but also invisible areas such as under the beds or sofas.

Yes.

All we ask is that you give us prior notice – at least 24 hours – so you do not incur any cancellation fees.

Please note that we require parking to be provided for our cleaning teams. If you live in the city or in an area where parking is difficult, please let us know in advance. Any parking fees incurred will be added on top of the cleaning fees.